I’d recently read “Rework“, the book that 37signals’ founders wrote about what they learned along the way while growing their business, and why they think the mould about setting up a small business (or growing into a larger business) shouldn’t just be broken, but thrown away too.
It made me think about the things I’ve done right – being myself, being open and honest, feeling my customers’ pain, and the things I’ve done wrong – being overkeen to delegate, defer, insist, be grouchy, and allow myself be pushed into creating policy to deal with a corner case instead of dealing with it properly, falling into the various terrible management traps that lie in wait, trying to catch you out when you least expect it.
One recurring theme throughout the book, though in many different shapes and sizes, is the simple and old-fashioned adage of “treat others as you would wish to be treated yourself”, and that’s something I really identified with. It’s something we should live our life by more often.
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