You can take the boy out of the North West, but…

Last week, a record was released to help raise money for The Christie Hospital in Manchester, a tribute to the life and memories of one of it’s more famous patients, a certain Anthony H Wilson, music impresario, tv journalist, and “Mr Manchester”.

It’s not supposed to be a floor-filler, but more of a fond eulogy, a modern poem, that’s been set to an arrangement of New Order’s “Your Silent Face”.

“Saint Anthony, Saint Anthony, please come round, because something that’s lost cannot be found…”

The first time I saw and heard this I really was teary-eyed, with a lump in my throat.

Not only was it set to a favourite piece of music, but many of the faces staring back at me out of the screen were, like Tony Wilson himself, those from my own upbringing in the North West.

I was never lucky enough to meet him in person, but I was one of those people that grew up in the age of Tony Wilson, the music of his bands on my walkman, his face on my TV. Not only did he run a record label and a nightclub… but he read the news too. Was there anything this man couldn’t turn his hand to? Best of all, he was from the North and vociferously for the North.

It also made me think of a more innocent time in my own life. When I had my whole life ahead of me, when I felt I could do anything. When we’d get the train into Manchester and visit places like Afflecks, and if you’d asked me where Granada was I’d answer “Quay Street”, not Spain.

New Order’s Bernard Sumner wrote about Tony, “He always seemed so young and enthusiastic in spirit, he had the attitude of a man in his 20’s…”, and it was with this enthusiasm Tony made those around him believe that Manchester and the North West could do anything, if only they tried… “This is Manchester, we do things differently here.”

When I graduated from University, I chose to move South, where I’d been offered a job. South to follow the money. Ravaged by 17 years of London-centric Tory policies, the North West didn’t look so attractive to someone in their mid-20’s with a freshly minted degree, I guess.

I found myself wanting to dig inside me for something that I’d become worried might have been lost from so many years in the London rat-race, my own Twenty-something spirit, that bit of me that lives for today, that thinks it can do anything, my own inner Northerner. Was I worried it was buried under a metaphorical jam of red London buses? I needn’t have been.

I looked and I’ve found it. It’s bruised and battered, but it’s still there.

Try as the world might, you can take the boy out of the North West, but you can’t take the North West out of the Man.

One day, I’ll stop wandering. One day I’ll come home.

Those who know me will know that my own family has twice already been touched by cancer. There’s a 50% chance everyone in the UK will need to be treated for cancer in their lifetime. If you liked “St Anthony” you can buy it, and if you didn’t, you can still donate money to The Christie Hospital in Tony Wilson’s memory and help others in the future. Give, and give generously.

Premier Inn Wifi – If only it were consistent.

I recently heaped praise on Premier Inn for providing a good wifi service in one of their hotels.

Sadly, this is not consistent across all their properties. I’m currently staying in another Premier Inn just down the road from the one with the good wifi (which was already full for this evening).

The wifi performance here isn’t great at all…

This is as good as it got. Fail.
This is as good as it got. Fail.

It does have sensibly laid out 5GHz and 2.4GHz spectrum like the other Premier Inn, so it seems the wifi architecture is sound, however what’s different here is the backhaul technology.

The other property was on what appeared to be a VDSL line from a more specialist business ISP. It also had the advantage that it was only shared between about 20-odd rooms.

This Premier Inn is much larger, but based on the ISP (Sharedband) it is likely to be using a link-bundled ADSL2 connection, and is shared amongst many more users – about 140 rooms. I’ve noticed several other Arqiva-managed hotspots using Sharedband as the backhaul technology, and these all have suffered from very slow speeds, high latency and signs of heavy oversubscription and congestion.

Notice the “star rating” on the Speedtest above. One star. Lots of unhappy punters?

I’m currently getting better performance on a 3G modem. (No 4G coverage on my provider in this area.)

It would be great if Premier Inn could offer a more consistent experience in it’s wifi product, and I mean a consistently good experience such as the one I enjoyed just up the road in Abingdon, and not the lowest common denominator of the congested barely useable mess here.

They aim for a consistent product in the rest of their offerings and for the most part achieve it, however if I was only staying here in this property, I’d be asking for a refund for the wifi charge.

Update at 1am in the morning, after the fire alarm went off around 11.30pm and caused the hotel to be evacuated…

I can just about get 3Mb/sec down (and less than 256k up) out of the connection here now, and I assume the large majority guests are sleeping. Still less than great. This is very obviously based around oversubscribed link-bundled ADSL stuff.

Driving in Malta – signs of madness?

Number two on the list of things not to do in Malta, according to my guidebook, is drive.

To a Maltese driver, it seems that road markings, signs, signals, and speed limits are advisory rather than mandatory. This means you need your wits about you.

That bit I actually found easy to cope with by reading the road, anticipating well ahead and driving assertively myself, or assertive as I could be in a tiny Kia with a sewing machine of an engine. Hills, of which Malta has many, meant changing down to 2nd and flooring it, thanks partly to the two suitcases in the boot. Fortunately, many natives also go for the small car too, so you know they are almost in the same boat as you. However, the locals have one big head start… Continue reading “Driving in Malta – signs of madness?”

Matisse @Tate Modern: Nuit de no-light

The Tate Modern are currently staging a fantastic exhibition of work from later in Henri Matisse’s later life – his Cut Out era.

Some of the works are really quite amazing, from the classic Matisse use of colour, through to the sheer scale of the work, filling whole walls.

The exhibition culminates in the famous collaboration with glass craftsman Paul Bony, “Nuit de Noel”, or “Christmas Eve” to you and I.

However, having slowly unwrapped this “present”, layer on layer through the previous galleries, this amazing piece of art felt like an anti-climax, sat in it’s darkened room, with it’s one-dimensional backlighting.

It certainly wasn’t how Matisse must have imagined it: to be constantly changing due to the vagaries of natural light, and the way that it should cast it’s coloured patterns back into the room.

I wonder why the Tate didn’t try to exhibit Nuit de Noel with some sort of intelligent and programmable LED backlight that can emulate natural light, and how the light source would move with the day and with the seasons?

Nuit de Noel was originally commissioned by Time magazine to be put in it’s reception at Rockerfeller Centre. Would it have been lit by the low winter sun, shining down the “alleyways” of Manhattan skyscrapers? Surely we can make that happen with modern technology?

Apparently, according to @gogo and @AmericanAir this blog is adult themed.

Well. If you ask American Airlines or GoGo Inflight Wifi, this blog is blocked because it contains “adult-and-pornography”…

Apparently, you're looking at pr0n
Apparently, you’re looking at pr0n. Right now.

A reader just contacted me from Flight Level 330 to let me know he couldn’t read my blog. (Well, I suppose people need something to help them sleep…)

Looks like it’s the attack of some overzealous content filters, or maybe GoGo Inflight didn’t agree with my opinions on implementing event and public wifi?

Ken Morrison – A simple business philosophy

Recently the UK supermarket chain Morrisons has been in the news, regarding the state of the business, potential job cuts, and a lambasting for the Board at the recent company AGM from former chairman and straight-talking Yorkshireman Sir Ken Morrison, son of the company’s founder.

While CEO of the company, he was known for reportedly “skip diving” on visits to his Morrison’s stores – sifting through the bins to see what was being thrown out and wasted. Sir Ken has a simple philosophy to the supermarket business – “shop in your own shops, get to know your customers and don’t make presidential visits“.

It seemed to work well for him, for Morrisons was profitable for good number of years, until, in 2004, Morrisons acquired Safeway UK (by then already independent from it’s US namesake), a company who I used to work for as a teenager.

One of the things which used to irk me about the way that Safeway was managed was the way that the senior management conducted visits of the stores. When it was known that the regional manager was visiting, significant amounts of overtime became available. The store would be scrubbed top to bottom, the normally messy behind the scenes stockrooms would be tidied up, the shelves would be neatly filled and faced up, and almost every checkout would be open.

This resulted in the management not seeing the real experience, but some sort of show, or “shop in a bottle”.

The very “presidential visits” that Ken Morrison speaks of.

To borrow Sir Ken’s turn of phrase, they left with a “bullshit” experience of what shopping in one of their stores was like. They thought it was okay, and didn’t suck.

Even on short notice “unannounced” visits, somehow the store was tipped off, either by other local managers or by more junior flunkies of the regional managers, fearing for their own jobs if a shop was seen in disarray. Of course, overtime was rapidly offered, and 90% of the time you would take it because you wanted the money.

It seems that Morrisons’ management have picked up this behaviour along with a number of other bad habits from the Safeway acquisition.

One of my own pet hates is the way they build-out the aisle ends with free-standing stacks of items on promotion. This narrows the aisle width, reducing circulation area, and making it harder to manoeuvre your trolley, for fear of knocking over this teetering pile of products.

Obviously the idea is you take something from this wobbly pile to reduce it in size!

Tesco still aren’t much better. It’s a confusing environment of bright yellow price tags, contradictory “special non-offers”, and shouty shelf-edge “barkers”. It’s just a meh experience, and that’s after you’ve battled your way in past all the TVs, clothes and other crap they sell in the big stores.

Also, you’ve got to look if the business model is wrong? Are Morrisons working to a growth-centric business model? In a saturated market such as grocery shopping, the growth most likely has to come from stealing market share from a competitor. This likely comes with a higher cost of sale, as you’ve got to do something to make that fickle customer choose you today. Should Morrisons instead be looking after it’s own customers and working to a retention-based business model?

Rather than providing an unpleasant and stressful experience, do something to make your customers want to come back. You can’t compete on price alone or Aldi and Lidl will take your business away, and the niche high-ends are dominated by the likes of Waitrose and M&S.

I can’t help feeling that devouring Safeway was a meal that still gives Morrisons indigestion to this day, and they would maybe do better following Ken Morrison’s three simple tenets by which he ran the business for many years: good staff, good suppliers, loyal customers.

Read the BBC article and watch the interview with Ken Morrison

Blast from the BBNPlanet past…

While doing a bit of technical research (read: running traceroute) for the post on IX Scotland, I came across this blast from the past…

bbn-scotlandSo, not only do we have a bit of a blast from the past in the reverse DNS, but does this really make it look like Scotland is behind a L(3) (ex-BBN/Genuity) Fast Ethernet port?

Actually, it’s more of a testament to how infrequently ISPs check and update their reverse DNS zones, and sometimes how infrequently networks change their transit providers.

The “scotland” referred to here is actually going to be Brightsolid (the former Scotland On-line – changing it’s name more often than changing it’s upstream!), and if you look carefully at the latencies between the highlighted hop 5 and the previous hop 4, you’ll see that hop 5 isn’t actually in Scotland, but will be very close to hop 4 – so actually in Manchester itself. Hop 6 is actually the first hop in Scotland, 14 ms away.

Reverse DNS zones – that’s IP address to hostname lookup, rather than the other way around, which is more common – are notorious for being neglected, containing stale data or sometimes scarcely being populated at all.

Yet, they provide important diagnostic information. For instance, it’s not just the domain and customer info which is out of date, but I suspect the interface information is as well. It’s unlikely to be a Fast Ethernet port in this day and age.

Sadly, the situation seems to be even worse with IPv6. With those awkward long addresses, some just seem to be “not bothering” with reverse entries at all.

If you run a network, reverse entries are really useful tools to both your own netops folk and to your customers and peers, and deserve to be maintained.

Anyway, just a bit of trivia that caught my eye…