Why can’t all parcel deliveries be like this?

Today I received a delivery of a consignment from Amazon. Sounds relatively trivial, right? Why am I blogging about something so commonplace?

Because the parcel not only arrived on the day I expected it, but at the time I expected it.

People often slag off parcel companies, and with good reason. Ask around (or look online) and you hear horror stories of fragile items being thrown over fences or gates, items being left out in the rain, items arriving damaged, or the dreaded outcome of being left a calling card when you had actually stayed in all day to receive the parcel.

Amazon chose to ship via DPD, who I’ve not got much experience with. All I can say having received the delivery is “Please can you use them every time”.

Once they had a waybill open for the package, I got an email and a text message informing me of the consignment number, and giving me the expected delivery date – along with options (via SMS or Online) to rearrange delivery to a neighbour, or a different day, or arrange collection.

The parcel was easy to track on their website, with details of which stage in the process the consignment was.

This morning, I got an email and message when the delivery van left the depot, not only confirming that the package was out for delivery but what time I could expect the delivery – I was given as a one hour window, and again, options to have the item left with a neighbour, delivered on a different day, or be collected.

What a massive help. You could plan your day around when the delivery was expected, and what’s more, they kept to their estimate – arriving about 10-15 minutes into the delivery window.

I’m really impressed that a parcels courier has been able to properly design harness it’s business IT systems, automation and processes to deliver such a great experience. Why can’t more be like this?

%d bloggers like this: